July 2025 Community Call Notes

Community Calls
1

ImmyBot Community Call – July 2025 Summary

Date: July 2, 2025

:small_blue_diamond: Key Announcements & Updates

  • ImmyBot 101 Summer Series:
    A new educational series aimed at both new and experienced users, focusing on the left-hand navigation and foundational features of ImmyBot. Recordings and transcripts will be posted on the Community Call Forum.

  • Upcoming Events:

    • ChannelCon (Nashville) – Tara Rummer moderating a panel on neurodiversity in tech.
    • Build IT Live (New Jersey) – First-time attendance.
    • IT Nation Connect (Australia) – ImmyBot expanding global presence.
    • Next Community Call: August 6, 2025 – Session 2 of ImmyBot 101.

  • New Mascot & Website Refresh:
    ImmyBot’s mascot is getting a visual update, and the website will soon reflect broader capabilities beyond onboarding.

:busts_in_silhouette: Team Introductions & Roles

  • Mark Gomez, new Service Manager, shared his vision for improving support:

    • Revamping documentation for better self-service.
    • Streamlining ticketing with faster assignments and clearer communication.
    • Exploring automation and scaling support operations.

  • Dimitri Rodis, MSP owner and ImmyBot contributor, led a deep dive into:

    • Best practices for cross-tenant deployments.
    • Leveraging integrations (e.g., PSA, Azure) to automate and enforce SOPs.
    • Using tags and sources of truth to manage software like Chrome, SentinelOne, and Microsoft Project.
    • Differentiating between starter and standard plans and how billing works.

:hammer_and_wrench: Live Demo: Azure Files Drive Mapping

  • Brandon Martinez showcased a custom ImmyBot script for mapping Azure file shares using group memberships and scheduled tasks.
  • Used Cloudflare Zero Trust for secure access.
  • Script dynamically adjusts based on user roles and access needs.

:speech_balloon: Open Office Hours Highlights

  • Darren Kattan previewed an experimental MCP (Model-Connected Platform) integration:

    • Enables LLMs like ChatGPT or Claude to interact with ImmyBot via natural language.
    • Potential for AI-assisted troubleshooting, deployment, and ticket resolution.
    • Future plans include integration with Microsoft Copilot and Teams.

  • Kubernetes Migration:

    • ImmyBot is migrating instances to Kubernetes for improved performance and scalability.
    • Volunteers from the community were onboarded live during the call.

  • Community Contributions:

    • Mistie Beardmore shared a fix for SentinelOne API filtering.
    • Discussion around enabling pull requests for community-submitted improvements.

:pushpin: Reminders & Resources