ImmyBot Community Call – July 2025 Summary
Date: July 2, 2025
Recording link: Watch here!
Key Announcements & Updates
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ImmyBot 101 Summer Series:
A new educational series aimed at both new and experienced users, focusing on the left-hand navigation and foundational features of ImmyBot. Recordings and transcripts will be posted on the Community Call Forum. -
Upcoming Events:
- ChannelCon (Nashville) – Tara Rummer moderating a panel on neurodiversity in tech.
- Build IT Live (New Jersey) – First-time attendance.
- IT Nation Connect (Australia) – ImmyBot expanding global presence.
- Next Community Call: August 6, 2025 – Session 2 of ImmyBot 101.
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New Mascot & Website Refresh:
ImmyBot’s mascot is getting a visual update, and the website will soon reflect broader capabilities beyond onboarding.
Team Introductions & Roles
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Mark Gomez, new Service Manager, shared his vision for improving support:
- Revamping documentation for better self-service.
- Streamlining ticketing with faster assignments and clearer communication.
- Exploring automation and scaling support operations.
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Dimitri Rodis, MSP owner and ImmyBot contributor, led a deep dive into:
- Best practices for cross-tenant deployments.
- Leveraging integrations (e.g., PSA, Azure) to automate and enforce SOPs.
- Using tags and sources of truth to manage software like Chrome, SentinelOne, and Microsoft Project.
- Differentiating between starter and standard plans and how billing works.
Live Demo: Azure Files Drive Mapping
- Brandon Martinez showcased a custom ImmyBot script for mapping Azure file shares using group memberships and scheduled tasks.
- Used Cloudflare Zero Trust for secure access.
- Script dynamically adjusts based on user roles and access needs.
Open Office Hours Highlights
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Darren Kattan previewed an experimental MCP (Model-Connected Platform) integration:
- Enables LLMs like ChatGPT or Claude to interact with ImmyBot via natural language.
- Potential for AI-assisted troubleshooting, deployment, and ticket resolution.
- Future plans include integration with Microsoft Copilot and Teams.
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Kubernetes Migration:
- ImmyBot is migrating instances to Kubernetes for improved performance and scalability.
- Volunteers from the community were onboarded live during the call.
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Community Contributions:
- Mistie Beardmore shared a fix for SentinelOne API filtering.
- Discussion around enabling pull requests for community-submitted improvements.
Reminders & Resources
- Next Call: August 6, 2025 – ImmyBot 101 Session 2 — ICS linked
- Community Forum: community.immy.bot
- Support: Email [email protected] or use the in-app chat
- Documentation: Revamp in progress – stay tuned!