N-Able Integration stopped working

General
1

Health Check - This integration is experiencing issues.

ProviderConstructionFailedException: The requested operation requires an element of type ‘Object’, but the target element has type ‘Array’.

2

you need to switch to the new N-Central v2 (REST API) Integration. But for us its still not working.

3

Hello,
we are using the new N-Central v2 (Rest API)
this is the error message.
This integration is experiencing issues.
ProviderConstructionFailedException: Unable to initialize the requested provider
→ HttpResponseException: Response status code does not indicate success: 401 (Unauthorized).
If i look at the logs it shows “success”

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image742×394 35 KB

4

ive recreated the user with the same rights as in the new guide and it worked.
my problem is in the next stage where the integration is contacting the n-central agent. Then there is just this and the agent is disconnected:

  • 05/27/24 8:35:04am GMT+0200 - Enqueueing XXX-WS-01 for identification

  • 05/27/24 8:35:04am GMT+0200 - Executing identification script against GOEN-WS-01

  • 05/27/24 8:35:04am GMT+0200 - Acquired global lock for Ephemeral session.

  • 05/27/24 8:35:04am GMT+0200 - Determining online agents to run the ephemeral agent…

  • 05/27/24 8:35:04am GMT+0200 - Found 1 online agent.

  • 05/27/24 8:35:04am GMT+0200 - Generating anonymous ephemeral agent session…

  • 05/27/24 8:35:04am GMT+0200 - Starting ephemeral agent over available providers: [N-Central v2 (REST API)]

  • 05/27/24 8:35:04am GMT+0200 - Waiting for ephemeral agent RPC connection to establish.

  • 05/27/24 8:35:05am GMT+0200 - N-Central v2 (REST API): Sucessfully enqueued TaskId: 556576586

  • 05/27/24 8:35:29am GMT+0200 - Ephemeral agent RPC connection established.

  • 05/27/24 8:35:31am GMT+0200 - Successfully ran identification script

  • 05/27/24 8:35:31am GMT+0200 - Successfully determined the pending computer’s device id. 2144cd40-d7da-11dd-b0d6-bcee7b8c82c5

  • 05/27/24 8:35:31am GMT+0200 - Finished identification for XXX-WS-01

  • 05/27/24 8:35:31am GMT+0200 - Resolving identified agent XXX-WS-01 to a computer

  • 05/27/24 8:35:31am GMT+0200 - Will perform action [AssignAgentToComputer] for pending agent GOEN-WS-01

  • 05/27/24 8:35:31am GMT+0200 - Assigning a new agent to an existing computer with id 1337.

  • 05/27/24 8:35:31am GMT+0200 - Successfully assigned agent to an existing computer with id 1337

  • 05/27/24 8:35:31am GMT+0200 - The agent is part of the initial device sync for this client. Onboarding is disabled.

  • 05/27/24 8:35:31am GMT+0200 - Enqueueing required system inventory job