Resolving Duplicates

When adding an existing server, I keep getting a message that there is a duplicate out there. I do have the control integration in place. I have been unable to locate the culprit. Does anyone have advice on how to resolve this one? I have tried 3 out of the 4 options. I am not clear on what “wipe” does.

Wiped - Removes the previous database entry for that device. If you reinstalled or reset windows, this is a good option so it can build the inventory data from scratch.

Agent Re-installed - Keeps the existing database entry for the device. Good if you just accidentally uninstalled an agent, or if you re-installed over top of a broken one.

Cloned - Creates a second database entry, allowing two copies of the same device.

Let immy try again - self explanatory lol

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